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Once again Octane has illustrated that they are second to none in their customer care and unsurpassed continued support! I have never been associated with a product and a company that is so quick to help and provide follow-through that is unprecedented in today‚Äôs sell it/forget it world! I could never even remotely give thought to any other exercise product other than Octane what with all they’ve done for me! Once again, I’m eternally grateful.