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FAQs

If you have questions, we have answers.

Can't find what you need? Need additional assistance? Please call us at 888-OCTANE4 (888-628-2634).

  • I lost my owner's manual, how do I obtain a new one?
    • On the left side of your screen, under "Support", select "Manuals".
    • From the drop down menu, select your product.
    • Click on the name of the manual you need. This opens a PDF in a new window.
      From here you may view the manual online, save it to your computer, or print it.
  • What are the parameters (values) for the Beginner program?

  • The Beginner program is a great routine for beginners or people just getting back into their workouts. This program is designed to carry you through 14 workouts, one per day, gradually increasing intensity each day. Each day’s workout includes a preset value for time, resistance level, and a recommended speed (RPM). The preset values are:

    Program Day (Level) 1 2 3 4 5 6 7 8 9 10 11 12 13 14
    Resistance Level 1 1 1 2 2 2 3 3 3 4 4 4 4 5
    Time 10 10 11 11 12 13 14 15 16 17 18 19 19 20
    RPMs 30 35 35 35 35 35 35 40 40 40 40 40 45 45

     

  • Where do I plug in my power supply?

  • On all products, the power input is on the right side of the unit as you face forward (toward the console).

    • Q35, Q37, Q45, Q47: Near the front beneath the chrome rails
    • xR6: Near the front (look for the 'power input' sticker)
    • xR3, xR4: At the back below the Octane Fitness logo
  • I lost my power supply, what do I do?

  • Contact the dealer where you purchased your machine and they’ll be able to order a new one for you.

  • How do I replace or purchase an additional chest strap?

  • Contact the dealer where you purchased your machine and they'll be able to order a chest strap for you.

  • What parts can I remove to make it easier to move my elliptical?
    • Remove moving handlebars to reduce the width of both seated and standing ellipticals.
    • Remove the pedals on a standing elliptical to reduce the length.
    • Remove the top cover and then remove the console mast on a standing elliptical to reduce height.
  • Where do I find the serial number on my machine?

  • Each Octane Fitness elliptical has two serial numbers: one on the base and one on the console.

    On standing ellipticals (Q35/Q37/Q4/Q47):

    • The base serial number is located below the right chrome rail next to where the power supply plugs in to the machine.
    • The console serial number on gray Q35, Q37 or Q47 is located on the bottom edge of the upper console (just above the keypad)
    • The console serial number on black Q35 or Q45 is located on the underside of the console.

    On xR3/xR4 seated ellipticals:

    • The base serial number is located on the right side on the metal frame just in front of the flywheel.
    • The console serial number is located on the lower edge of the console (visible with the plastic console cover removed).

    On xR6 seated ellipticals:

    • The base serial number is located on the right side in the seat track (visible with the seat in its lowest position).
    • The console serial number is located on the back side of the console (visible with the plastic console cover removed).
  • The roller wheels are noisy or causing a vibration, what should I do?

  • This is likely caused by a build-up of foreign material on the chrome rails and/or wheels.

    • Clean the chrome rails and wheels.
    • Wipe down the chrome rails and each wheel with a dry cloth. If needed, use a mild soapy solution to remove excessive build up, then wipe with a dry cloth.
    • *DO NOT use WD-40 or silicone spray. Use of such products will invalidate your product warranty.
  • The console on my Q45/Q47 is displaying an Error code (2, 3, 20, 21, 22, 30, 31 or 32)? What does this mean, and what should I do?

  • These error codes indicate a communication error between one of the stride motors and the lower control board. Follow these steps to identify the issue:

    1. Unplug the unit and swap the two stride motor plug cables located on the lower control board inside the machine.
    2. Plug the unit back in and check the error code again.
    • If the error code is the same as it was before you swapped the cables, the issue is in the lower control board.
    • If the error code switched from an Error 2, 21, 22 or 23 to an Error 3, 30, 31 or 32, the issue is in the left stride motor.
    • If the error code switched from an Error 3, 31, 32 or 33, to an Error 2, 20, 21 or 22 the issue is in the right stride motor.

    Contact Octane Fitness or your local dealer to replace the faulty part.

  • The console is displaying an Error code (1, 2 or 3). What does this mean, and what should I do?

  • This is a brake error, indicating that the servomotor may not be working properly. Check the following items to resolve the issue:

    • Is the brake cable seated properly in the slot on the brake? Make any necessary adjustments.
    • Is the brake cable cracked or broken? If so, replace it with a new brake cable.
    • Are you able to manually move the brake? Do the shoes move freely? Adjust as necessary.

    If none of these adjustments resolved the brake error, contact Octane Fitness or your local dealer for assistance.

  • The resistance on my machine is stuck on a high resistance level, what should I do?

  • Check the following:

    • Do the level numbers change on the console when you press the level button?
    • When you adjust the levels can you hear the brake motor moving?

    If either of the above are working, a magnet or internal brake cable may be stuck or broken. Contact Octane Fitness or your local dealer for assistance.

  • Why is there no heart rate reading displaying on my console?

  • Check the following to diagnose this issue:

    If you are wearing a chest strap:

    • Make sure it is snug against your bare skin at the bottom of your pectoral muscles with the Octane Fitness/Polar logo facing away from your body and right side up.
    • Moisten the back of the strap with water for better contact.

    If you are using the digital contact grips:

    • Make sure that your hands are firmly grasping the grips and that you maintain a constant grip. If you let go, you will lose your heart rate reading.
    • Contact heart rate readings will override your chest strap reading.

    Also, check the heart rate cable connection(s) on the console back (and at the bottom of the seat back on the xR6) to make sure the connectors are properly seated.

  • Why does my heart rate reading seem inaccurate (too low or too high)?

  • You may be getting interference with another device in the environment, or you may have a faulty or discharged battery in chest strap.

    • Replace the battery in the chest strap (if it is the style of strap where you can do this; some batteries are 'built-in').
    • Check the area and remove any devices that might be interfering, such as wireless phones, remote controls, or other exercise equipment with wireless heart rate capability.
    • If  you are using the digital contact grips, make sure you are grasping the grips firmly and keeping your hands steady and in place.

    Also, some individuals have a body chemistry that is not fully compatible with heart rate telemetry. Try the chest strap on another person to see if they are able to get a reading.

  • How do I save my favorite settings to My QuickStart?
    1. Enter all of your information as usual – program, time, level, age and weight.
    2. Press and hold My QuickStart 1 (or My QuickStart 2) button until you hear the console beep, indicating that the profile has been saved.
    3. If you decide during your workout to change what you have saved, enter the changes on the console.
    4. If you want to save these new settings, just press and hold My QuickStart again for three seconds or until you hear the beep. This resets your saved profile using the new attributes.

    You can use My QuickStart 1 and My QuickStart 2 to save two different workouts. Save the first one according to the directions above, then press Pause/Clear and follow the steps again to save the second workout using the other My QuickStart button.

  • How do I activate Movement Management Mode (MOM Mode)?

  • First, check to see that MOM mode is enabled:

    • Enter User Set-up by pressing and holding the Level +/- keys for three seconds.
    • Press any +/- key until “MOM” displays in the matrix window.
    • Press Enter until “On” is displayed.
    • Press any +/- key until “EXIT” displays in the matrix window, then press Enter.

    To activate Mom Mode, press and hold the Program +/- keys for three seconds to activate MOM mode.

  • The moving handlebars are loose, what should I do?

  • The screws under the handlebar cap may be loose. Remove the handlebar covers and tighten the hex head screws on handlebars.

  • The resistance on my standing elliptical feels uneven or like it is slipping; what should I do?

  • The drive belt tension in your unit may be too loose.

    • Follow the instructions in your assembly instructions to remove the top cover.
    • Tighten down the belt tensioner bolt on the left hand side of the brake mount.
    • Turn the belt one full rotation.
    • Place the cover back on top of the machine and try the machine - does it feel any better?
    • Continue making these adjustments until the machine slipping disappears.
  • My machine is unsteady (wobbles) when I use it, what should I do?

  • The levelers on the machine are not properly set for your floor.

    • Adjust the position of the machine on your floor.
    • Refer to your assembly instructions for adjusting the levelers of your machine.
  • Why is my standing elliptical squeaking?

  • Something may be loose on your machine. Adjust the following one at a time, testing the machine after each one to see if the squeaking goes away. Make the parts snug, but do not over tighten the plastic components.

    • Tighten the screws under both pedals.
    • Tighten the front and back of the rails.
    • Tighten the shrouds.
    • Check the moving handlebar covers to make sure the plastic is not rubbing with the main shroud.
  • Why won't my elliptical power on?

  • Check the following:

    • Is the unit plugged in? Check at the wall, at the power input of the machine, and at the power supply.
    • Is there power from the wall? Plug a lamp or radio into the outlet. Does it go on? Does a light switch control the outlet?
    • Is the console properly connected to the base unit? Refer to your assembly instructions to remove the console and check the connections from the console to the upright tube and the connection below the mast boot.
  • Where is the heart rate receiver located on my xR6?

  • The heart rate receiver is located behind the plastic cover on the back of the seat.

  • Why does my machine go into pause mode during my workout?

  • The speed sensor may be misaligned.

    • Follow the instructions in your assembly instructions to remove the top cover.
    • Test and align the speed sensor.
  • Why aren't my keypad buttons responding?

  • The keypad may be faulty or a button may be stuck.

    Follow these steps to identify the problem:

    • Run the keypad diagnostics by holding down Time +/- and Level +/- at the same time.
      When D3 (Keypad test) is displayed, press Enter to start the test. (On older black models the test begins automatically.)
    • Press each button on the keypad and you should hear a beep. If a button does not beep, the key may be stuck or the membrane could have been damaged and will need to be replaced.
    • To exit the Keypad test, press Pause Clear two times. To exit the diagnostics, press Pause Clear another two times.
  • The console on my Q45/Q47 displays Error 11; what does this mean and what should I do?

  • This code indicates a communication error between the console and lower control board.

    • Unplug and re-plug the connections on the back of the console and on the lower control board (located under the top main cover).
    • If the error is not cleared, contact Octane Fitness for additional instructions.
  • Why does my console blink on and off?
    • If your product is a Q45 or Q47, check to see if the power supply LED is blinking, indicating a power supply issue.
    • Check the connection to the console and the connection at the bottom of the console upright tube.
  • How do I turn off my elliptical?

  • Follow these steps to put your elliptical in sleep mode, a virtual "off" that requires very little power:

    • Press and hold the Pause/Clear button until you hear a beep. The matrix display reads “UNFUELING”, and just one LED in the X-mode window remains lit.
    • To “wake” your elliptical, simply press any button or begin pedaling.
  • How do I get into the "HILLS" mode in the goal programs on my Q37ci/Q47ci?

  • The two distance goal programs include the "Hills" profile, 10K and 1/2 Marathon. To select "Hills", follow these steps when programming your workout:

    • When prompted "FLAT OR HILLS", press the up or down arrow key twice.
    • When "HILLS" is displayed, press Enter.
  • Why do my feet/toes go numb while I'm working out?

  • This is related to your foot position.

    • Try positioning your feet on different areas on the foot pedal.
    • Minimize leaning forward too much.
    • Try to maintain upright posture so blood is able to flow down to your feet.
  • Should my heel rise off the pedals while I'm riding the Octane Fitness elliptical?

  • Yes, this is normal. Like walking, lifting your heels off the pedals is a natural motion. Two things determine how much your foot comes off the pedal:

    • Body position (the more you lean forward the more your foot comes off the pedal)
    • Pedal articulation (how much the pedal pivots and whether the pedal articulation follows your foot’s movement; heel rises faster than the toe when going forward).
  • What is the flywheel weight on an Octane Fitness elliptical?

  • Octane Fitness' flywheels are sized to minimize startup resistance and maintain smooth movement throughout the elliptical motion.

    It is not relevant to compare flywheels between manufacturers as the linkage drive systems are totally different.

  • I seem to go farther in a shorter period of time on the Octane Fitness standing elliptical. How is the distance calculated on the Octane Fitness elliptical?
    • The distance is calculated by using a formula that incorporates RPM (speed) and stride length.
    • During jogging or running, there is a moment when both feet are in the air and the person is traveling distance. This “glide factor” translates into further distance than what your leg’s stride would be. The “glide factor” is incorporated into the calculation as well. This is an industry standard with elliptical cross trainers; however, each manufacturer may incorporate the “glide factor” differently.
    • A point of reference for Octane machines is that averaging between 50-60 RPMs will equate to roughly an 8-minute mile.