800-726-9662
Monday – Friday 8am – 5pm CST
Sales
sales@octanefitness.com
Service
service@octanefitness.com
Octane’s scientifically engineered innovations open the door to a better full-body workout. Octane ellipticals deliver a great natural feeling while you are working out—and an even greater feeling when you see the results. Standing or recumbent, power user or beginning exerciser…Octane has the elliptical that is just right for you.
Octane resources for certified dealers, distributors and service professionals.
If you need answers now or are just curious, we’re available to chat immediately
Call us toll-free, and we’ll be glad to help answer any product, sales or service questions you may have.
800-726-9662
Monday-Friday, 8am-5pm CST
Prefer email? Send us a message, and we’ll respond by the following business day.
Sales
sales@octanefitness.com
Service
service@octanefitness.com
Thank you for purchasing your Octane Fitness product! We hope it provides many years of service to you.
Product Registration allows us to send you (with your permission) important updates, service information and helpful hints. It will also make it easier should you ever need to call in for Technical Support. We value your privacy and will never share your information with other companies.
You will need both the base and console serial numbers to register your product. Refer to your Operations Manual for the locations of these serials numbers on your product.
Choose your machine from the dropdown.
Choose your machine from the dropdown.
If you have questions, we have answers. Choose a category below. Can’t find what you need or need additional assistance? Please call us at 800-726-9662.
Product usage, operation, user health, contact, company, etc.
Your HIP number is the distance from your hip socket joint through your knee to your heel.
Research conducted on behalf of Octane Fitness has found that the distance from your hip socket joint through your knee to your heel is the most precise measurement to determine an appropriate stride length. We call this measurement your Hip Indexing Pivot (HIP) number.
No, older model Q37 and Q47 ellipticals cannot be updated with x or xi consoles. Unfortunately the new console types are not compatible.
The distance is calculated by using a formula that incorporates RPM (speed) and stride length. A point of reference for Octane machines is that averaging between 50-60 RPMs will equate to roughly an 8-minute mile.
The Octane Fitness formula also accounts for a “glide factor.” During jogging or running, there is a moment when both feet are in the air and the person is traveling distance. This “glide factor” translates into further distance than what your leg’s stride would be. The “glide factor” is incorporated into the calculation as well. This is an industry standard with elliptical cross trainers; however, each manufacturer may incorporate the “glide factor” differently.
Yes, this is normal. Like walking, lifting your heels off the pedals is a natural motion. Two things determine how much your foot comes off the pedal; body position and pedal articulation. With body position the more you lean forward the more your foot comes off the pedal. Pedal articulation, or how much the pedal pivots, will be impacted as the pedal follows your foot’s movement. It is natural for the heel to rise faster than the toe when going forward.
This is related to your foot position and may be elevated by making minor adjustments to your body positioning on the elliptical.
Try the following to prevent feet/toes from numbing:
Both the 10K and 1/2 Marathon distance goal programs include the “Hills” profile option. To select “Hills”, follow these steps when programming your workout:
If you have a new (2014) Q35, Q37 or Q47 you may power off your elliptical using the power button on the console.
If you have an older model Octane Fitness elliptical the elliptical does not power completely off. However, you can put your elliptical into a sleep mode, which is a virtual “off” that requires very little power. Follow these steps to put elliptical in sleep mode:
First, check to see that MOM mode is enabled by following these steps:
To activate Mom Mode, press and hold the Program +/- keys for three seconds to activate MOM mode.
To program your favorite settings for the My QuickStart button follow these steps:
You can use My QuickStart 1 and My QuickStart 2 to save two different workouts. Save the first one according to the directions above, then press Pause/Clear and follow the steps again to save the second workout using the other My QuickStart button.
You may be getting interference with another device in the environment, or you may have a faulty or discharged battery in chest strap.
Try the following and see if heart rate reading returns to normal/expected rates:
Also, some individuals have a body chemistry that is not fully compatible with heart rate telemetry. Try the chest strap on another person to see if they are able to get a reading.
Each Octane Fitness elliptical has two serial numbers; one on the base and one on the console.
On standing ellipticals (Q35/Q37/Q4/Q47):
On xR3/xR4 seated ellipticals:
On xR6 seated ellipticals:
Octane Fitness ellipticals can be registered online by clicking here.
Remove moving handlebars to reduce the width of both seated and standing ellipticals.
Remove the pedals on a standing elliptical to reduce the length.
Remove the top cover and then remove the console mast on a standing elliptical to reduce height.
The Beginner program is a great routine for beginners or people just getting back into their workouts. This program is designed to carry you through 14 workouts, one per day, gradually increasing intensity each day. Each day’s workout includes a preset value for time, resistance level, and a recommended speed (RPM).
The preset values are:
| Program Day (Level) |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
11 |
12 |
13 |
14 |
| Resistance Level |
1 |
1 |
1 |
2 |
2 |
2 |
3 |
3 |
3 |
4 |
4 |
4 |
4 |
5 |
| Time |
10 |
10 |
11 |
11 |
12 |
13 |
14 |
15 |
16 |
17 |
18 |
19 |
19 |
20 |
| RPMs |
30 |
35 |
35 |
35 |
35 |
35 |
35 |
40 |
40 |
40 |
40 |
40 |
45 |
45 |
A new or replacement chest strap can be purchased from the Octane Fitness website under the Accessories section of the Support page. Click here to be directed there now. If you are looking to purchase from somewhere else, please note there are different compatibility requirements for Octane Fitness ellipticals.
xR4ci, xR6e, xR6ce, Q37ci and Q47ci models: Only non-coded Polar brand chest straps and heart rate monitors can be synced.
Q37xi and Q47xi models: Any Polar 5KHz, Bluetooth 4.0 or Ant+ (Garmin) chest straps and heart rate monitors can be synced.
If you have a Q37xi or Q47xi with SmartLink app, you can view the owner’s manual from the “Octane Extras” tab in the app.
Manuals can also be downloaded from the Manuals and Warranties section of the Support page. Click here to go there now.
Physical parts, movement, noises, receivers, wheels, handlebars, etc.
Octane Fitness’ flywheels are sized to minimize startup resistance and maintain smooth movement throughout the elliptical motion. It is not relevant to compare flywheels between manufacturers as the linkage drive systems are totally different.
Something may be loose on your machine. Adjust the following one at a time, testing the machine after each one to see if the squeaking goes away. Make the parts snug, but be careful not to over tighten the plastic components.
It is likely that the levelers on the machine are not properly set for your floor. Try adjusting the position of the machine on your floor. If that does not help, refer to your assembly instructions for adjusting the levelers of your machine.
This may be a result of the drive belt tension in your unit being too loose.
Follow the instructions in your assembly instructions to remove the top cover. Once the top cover is off, try the following to fix a loose drive belt:
Place the cover back on top of the machine and try the machine. If it still feels loose continue making these adjustments until the machine slipping disappears.
The screws under the handlebar cap may be loose. Remove the handlebar covers and tighten the hex head screws on handlebars.
Check the following:
If either of the above are working, a magnet or internal brake cable may be stuck or broken. Contact Octane Fitness or your local dealer for assistance.
This is likely caused by a build-up of foreign material on the chrome rails and/or wheels. The problem may be fixed by cleaning the chrome rails and wheels. To do so, wipe down the chrome rails and each wheel with a dry cloth. If needed, use a mild soapy solution to remove excessive build up, then wipe with a dry cloth.
DO NOT use WD-40 or silicone spray. Use of such products will invalidate your product warranty.
Power supplies, consoles, keypads, programs, modes, errors, settings, etc.
If your product is a Q45 or Q47, check to see if the power supply LED is blinking, indicating a power supply issue. Console may also blink on and off due to a bad connection between the console and base, check the connection to the console and the connection at the bottom of the console upright tube.
This code indicates a communication error between the console and lower control board. Try unplugging and re-plugging in the connections on the back of the console and on the lower control board (located under the top main cover) to clear the error.
If the error is not cleared, contact Octane Fitness for additional instructions.
The keypad may be faulty or a button may be stuck.
Follow these steps to identify the problem:
This may result from the speed sensor being misaligned. Follow the instructions in your assembly instructions to remove the top cover, then test and align the speed sensor.
The heart rate receiver is located behind the plastic cover on the back of the seat.
If you elliptical will not power on, check the following:
If you are wearing a chest strap:
If you are using the digital contact grips:
Also, check the heart rate cable connection(s) on the console back (and at the bottom of the seat back on the xR6) to make sure the connectors are properly seated.
This is a brake error, indicating that the servomotor may not be working properly.
Check the following items to resolve the issue:
If none of these adjustments resolved the brake error, contact Octane Fitness or your local dealer for assistance.
These error codes indicate a communication error between one of the stride motors and the lower control board.
Follow these steps to identify the issue:
If the error code is the same as it was before you swapped the cables, the issue is in the lower control board.
If the error code switched from an error 2, 21, 22 or 23 to an Error 3, 30, 31 or 32, the issue is in the left stride motor.
If the error code switched from an error 3, 31, 32 or 33, to an Error 2, 20, 21 or 22 the issue is in the right stride motor.
Contact Octane Fitness or your local dealer to replace the faulty part.
On all products, the power input is on the right side of the unit as you face forward (toward the console).
Replacement power supplies can be purchased on the Octane Fitness website under the Parts section of the Support page. Click here to be directed there now.
App overview, compatibility, usage, troubleshooting, etc.
The SmartLink app is compatible with Android tablets running OS 4.3 and higher that have Bluetooth 4.0.
If you search the Goolge Play store (search “Octane Smartlink”) from your Android tablet and SmartLink does not appear, then the device does not meet app requirements.
SmartLight is a feature found on new (2014) Q37 and Q47 ellipticals. Located at the top of the x and xi consoles, it communicates important information for your workout. The primary function of the SmartLight is to act as an intensity meter, giving you visual affirmation as your resistance level or speed increases or decreases. SmartLight also provides feedback during heart rate controlled programs and provides visual prompts when Workout Boosters are activated.
If you are having trouble syncing with the cloud try the following:
If you can’t connect to your console or are not seeing the console in the list you can try the following troubleshooting options:
Touch the connected dialog to open the connection window and swipe left on the console with the Bluetooth logo, then choose the red disconnect button. Alternately, you may press the power button on the console or force quit the app.
SmartLink connects to the console via Bluetooth 4.0. Before trying to connect, make sure Bluetooth 4.0 is turned on in your iPad settings. Once Bluetooth 4.0 is activated, your device will automatically connect to the console if a single console is present. The connection button will display “connected” status with a blue Bluetooth logo next to it.
If multiple consoles are present, a list of available consoles will appear in the connected window. Select the desired console from the list and connect to the console with the appropriate model.
Offline mode allows you to browse through the SmartLink application to become familiar with the app navigation. SmartLink cannot sync to the console or access any information from the console in offline mode.
This email address becomes your user ID which will enable features like syncing workout history, preferences, profile picture, etc., to the Apple cloud so you can access your data on all your mobile devices. Email addresses are only used to create and confirm your account user ID; Octane Fitness will not user this email address for any other purpose nor will it be sold to any other party.
SmartLink will connect to your xi console via Bluetooth and the app itself will function without an internet connection. However, internet connectivity through Wi-Fi or a mobile network (GSM/3G/4G/LTE) is required to play certain non-workout related videos.
The SmartLink app is ccompatiblewith any iPad with Bluetooth 4.0 and iOS 6.0 or later.
Specific models are:
If you are unsure which model of iPad you own, iPad model numbers can be found on the Apple Support website.
SmartLink is the app that connects your mobile device to an Octane Fitness xi console. Learn more about SmartLink by clicking here.
Get a few quick tips from Carrie Tollefson on getting started on the Zero Runner.
Setup a personalized plan and SmartLink does the workout planning and tracking.
Sync your iPad with xi consoles to workout with SmartLink.
Great aspect of owning an Octane is the lack of maintenance needed.
Don’t see the part you’re looking for? Please contact customer service at customerservice@octanefitness.com or 888.OCTANE4, ext. 1.
Replacement power supply kit includes power supply and 24V power cord for consumer ellipticals. Power supply is compatible with all console types for Q45 and Q47 ellipticals.
Replacement power supply kit includes power supply and 24V power cord for consumer ellipticals. Power supply is compatible with al…
Replacement power supply kit includes power supply and 9V power cord for consumer ellipticals. Power supply is compatible with all console types for the following ellipticals:
Replacement power supply kit includes power supply and 9V power cord for consumer ellipticals. Power supply is compatible with all…
Take the CROSS CiRCUIT experience to the next level of intensity for maximum caloric burn with the CROSS CiRCUIT Pro kit. Use PowerBlock adjustable weights to maximize results with a fun, effective workout routine that will changes the way you think about exercising.
CROSS CiRCUIT Pro kit includes:
Take the CROSS CiRCUIT experience to the next level of intensity for maximum caloric burn with the CROSS CiRCUIT Pro kit. Use Powe…
Octane Fitness is the only elliptical that offers both a cardio and strength workout in one location. The CROSS CiRCUIT+ kit uses resistance bands to elevate your cross training experience with an effective, efficient exercise program.
CROSS CiRCUIT+ kit includes:
Octane Fitness is the only elliptical that offers both a cardio and strength workout in one location. The CROSS CiRCUIT+ kit uses …
Take the CROSS CiRCUIT experience to the next level to combine running on the Zero Runner with strength training intervals. With PowerBlock adjustable weights, runners can focus on improving strength and core stability to boost overall performance.
CROSS CiRCUIT Pro kit includes:
Note: This product is compatible with Zero Runner (ZR7 and ZR8)
Take the CROSS CiRCUIT experience to the next level to combine running on the Zero Runner with strength training intervals. With P…
Take the CROSS CiRCUIT experience to the next level of intensity for maximum caloric burn with the CROSS CiRCUIT Pro kit. Use PowerBlock adjustable weights to maximize results with a fun, effective workout routine that will changes the way you think about exercising.
CROSS CiRCUIT kit includes:
Take the CROSS CiRCUIT experience to the next level of intensity for maximum caloric burn with the CROSS CiRCUIT Pro kit. Use Powe…
Take the CROSS CiRCUIT experience to the next level of intensity for maximum caloric burn with the CROSS CiRCUIT Pro kit. Use PowerBlock adjustable weights to maximize results with a fun, effective workout routine that will changes the way you think about exercising.
CROSS CiRCUIT Pro kit includes:
Take the CROSS CiRCUIT experience to the next level of intensity for maximum caloric burn with the CROSS CiRCUIT Pro kit. Use Powe…
Enhance your Airdyne Pro workout experience with the Airdyne Pro Air Diverter. The Air Diverter blocks the air from blowing in the user’s face during workouts and also helps reduce fan noise.
Note: This product is only compatible with the Schwinn Airdyne Pro bike.
Enhance your Airdyne Pro workout experience with the Airdyne Pro Air Diverter. The Air Diverter blocks the air from blowing in the…
Get more out of your workout when you use a Polar non-coded chest strap for wireless heart rate monitoring. Polar chest strap gives real-time readout of heart rate and allows for more accurate calorie burn tracking. Must use Polar non-coded chest strap with Octane Fitness ellipticals.
Adjustable chest strap sizes:
Note: Wireless heart rate monitoring is only available on xi, ci, ce, and e model consumer consoles, ZR8 and ZR7 Zero Runners and all commercial grade products.
Get more out of your workout when you use a Polar non-coded chest strap for wireless heart rate monitoring. Polar chest strap give…
Awards 
Testimonials 
Our History 
News 