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Find Service

Contact your local store for service and repair. Why?

REGISTRATION

Thank you for purchasing your Octane Fitness product! We hope it provides many years of service to you.

Product Registration allows us to send you (with your permission) important updates, service information and helpful hints. It will also make it easier should you ever need to call in for Technical Support. We value your privacy and will never share your information with other companies.

You will need both the base and console serial numbers to register your product. Refer to your Operations Manual for the locations of these serials numbers on your product.

MANUALS

Choose your product

WARRANTIES

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FAQ

If you have questions, we have answers. Choose a category below. Can’t find what you need or need additional assistance? Please call us at 800-726-9662.

General

Product usage, operation, user health, contact, company, etc.

What is a hip number?

Your HIP number is the distance from your hip socket joint through your knee to your heel.

Research conducted on behalf of Octane Fitness has found that the distance from your hip socket joint through your knee to your heel is the most precise measurement to determine an appropriate stride length. We call this measurement your Hip Indexing Pivot (HIP) number.

Can I update my existing machine with a new x or xi console?

No, older model Q37 and Q47 ellipticals cannot be updated with x or xi consoles. Unfortunately the new console types are not compatible.

How is distance calculated on Octane Fitness ellipticals?

The distance is calculated by using a formula that incorporates RPM (speed) and stride length. A point of reference for Octane machines is that averaging between 50-60 RPMs will equate to roughly an 8-minute mile.

The Octane Fitness formula also accounts for a “glide factor.” During jogging or running, there is a moment when both feet are in the air and the person is traveling distance. This “glide factor” translates into further distance than what your leg’s stride would be. The “glide factor” is incorporated into the calculation as well. This is an industry standard with elliptical cross trainers; however, each manufacturer may incorporate the “glide factor” differently.

Should my heel rise off the pedals while I’m riding the Octane Fitness elliptical?

Yes, this is normal. Like walking, lifting your heels off the pedals is a natural motion. Two things determine how much your foot comes off the pedal; body position and pedal articulation. With body position the more you lean forward the more your foot comes off the pedal. Pedal articulation, or how much the pedal pivots, will be impacted as the pedal follows your foot’s movement. It is natural for the heel to rise faster than the toe when going forward.

 

Why do my feet/toes go numb while working out?

This is related to your foot position and may be elevated by making minor adjustments to your body positioning on the elliptical.

Try the following to prevent feet/toes from numbing:

  • Position your feet on different areas on the foot pedal.
  • Minimize leaning forward too much.
  • Try maintaining an upright posture so blood is able to flow down to your feet.

 

How do I get into the “HILLS” mode in the goal programs on my Q37ci/Q47ci?

Both the 10K and 1/2 Marathon distance goal programs include the “Hills” profile option.  To select “Hills”, follow these steps when programming your workout:

  • When prompted “FLAT OR HILLS”, press the up or down arrow key twice.
  • When “HILLS” is displayed, press Enter.

 

How do I turn off my elliptical?

If you have a new (2014) Q35, Q37 or Q47 you may power off your elliptical using the power button on the console.

If you have an older model Octane Fitness elliptical the elliptical does not power completely off. However, you can put your elliptical into a sleep mode, which is a virtual “off” that requires very little power. Follow these steps to put elliptical in sleep mode:

  • Press and hold the Pause/Clear button until you hear a beep. The matrix display reads “UNFUELING”, and just one LED in the X-mode window remains lit.
  • To “wake” your elliptical, simply press any button or begin pedaling.

 

Activating Movement Management (MOM) Mode

First, check to see that MOM mode is enabled by following these steps:

  1. Enter User Set-up by pressing and holding the Level +/- keys for three seconds.
  2. Press any +/- key until “MOM” displays in the matrix window.
  3. Press Enter until “On” is displayed.
  4. Press any +/- key until “EXIT” displays in the matrix window, then press Enter.

To activate Mom Mode, press and hold the Program +/- keys for three seconds to activate MOM mode.

How do I save my favorite settings to My QuickStart?

To program your favorite settings for the My QuickStart button follow these steps:

  1. Enter all of your information as usual – program, time, level, age and weight.
  2. Press and hold My QuickStart 1 (or My QuickStart 2) button until you hear the console beep, indicating that the profile has been saved.
  3. If you decide during your workout to change what you have saved, enter the changes on the console.
  4. If you want to save these new settings, just press and hold My QuickStart again for three seconds or until you hear the beep. This resets your saved profile using the new attributes.

 

You can use My QuickStart 1 and My QuickStart 2 to save two different workouts. Save the first one according to the directions above, then press Pause/Clear and follow the steps again to save the second workout using the other My QuickStart button.

Heart rate reading seems inaccurate (too low/high)

You may be getting interference with another device in the environment, or you may have a faulty or discharged battery in chest strap.

 

Try the following and see if heart rate reading returns to normal/expected rates:

  • Replace the battery in the chest strap (if it is the style of strap where you can do this; some batteries are ‘built-in’).
  • Check the area and remove any devices that might be interfering, such as wireless phones, remote controls, or other exercise equipment with wireless heart rate capability.
  • If you are using the digital contact grips, make sure you are grasping the grips firmly and keeping your hands steady and in place.

 

Also, some individuals have a body chemistry that is not fully compatible with heart rate telemetry. Try the chest strap on another person to see if they are able to get a reading.

 

Where do I find the serial number on my machine?

Each Octane Fitness elliptical has two serial numbers; one on the base and one on the console.

 

On standing ellipticals (Q35/Q37/Q4/Q47):

  • The base serial number is located below the right chrome rail next to where the power supply plugs in to the machine.
  • The console serial number on gray Q35, Q37 or Q47 is located on the bottom edge of the upper console (just above the keypad).
  • The console serial number on black Q35 or Q45 is located on the underside of the console.

 

On xR3/xR4 seated ellipticals:

  • The base serial number is located on the right side on the metal frame just in front of the flywheel.
  • The console serial number is located on the lower edge of the console (visible with the plastic console cover removed).

 

On xR6 seated ellipticals:

  • The base serial number is located on the right side in the seat track (visible with the seat in its lowest position).
  • The console serial number is located on the back side of the console (visible with the plastic console cover removed).

 

Octane Fitness ellipticals can be registered online by clicking here.

What parts can I remove to make it easier to move my elliptical?

Remove moving handlebars to reduce the width of both seated and standing ellipticals.

Remove the pedals on a standing elliptical to reduce the length.

Remove the top cover and then remove the console mast on a standing elliptical to reduce height.

What are the parameters (values) for the Beginner program?

The Beginner program is a great routine for beginners or people just getting back into their workouts. This program is designed to carry you through 14 workouts, one per day, gradually increasing intensity each day. Each day’s workout includes a preset value for time, resistance level, and a recommended speed (RPM).

The preset values are:

Program Day (Level)

1

2

3

4

5

6

7

8

9

10

11

12

13

14

Resistance Level

1

1

1

2

2

2

3

3

3

4

4

4

4

5

Time

10

10

11

11

12

13

14

15

16

17

18

19

19

20

RPMs

30

35

35

35

35

35

35

40

40

40

40

40

45

45

 

How do I replace or purchase an additional chest strap?

A new or replacement chest strap can be purchased from the Octane Fitness website under the Accessories section of the Support page. Click here to be directed there now.  If you are looking to purchase from somewhere else, please note there are different compatibility requirements for Octane Fitness ellipticals.

xR4ci, xR6e, xR6ce, Q37ci and Q47ci models:  Only non-coded Polar brand chest straps and heart rate monitors can be synced.

Q37xi and Q47xi models:  Any Polar 5KHz, Bluetooth 4.0 or Ant+ (Garmin) chest straps and heart rate monitors can be synced.

I lost my owner’s manual, how do I obtain a new one?

If you have a Q37xi or Q47xi with SmartLink app, you can view the owner’s manual from the “Octane Extras” tab in the app.

Manuals can also be downloaded from the Manuals and Warranties section of the Support page.  Click here to go there now.

 

Mechanical

All physical parts, movement, noises, plugs, receivers, wheel, handlebars, etc.

What is the flywheel weight on an Octane Fitness elliptical?

Octane Fitness’ flywheels are sized to minimize startup resistance and maintain smooth movement throughout the elliptical motion. It is not relevant to compare flywheels between manufacturers as the linkage drive systems are totally different.

 

Why is my standing elliptical squeaking?

Something may be loose on your machine. Adjust the following one at a time, testing the machine after each one to see if the squeaking goes away. Make the parts snug, but be careful not to over tighten the plastic components.

  • Tighten the screws under both pedals.
  • Tighten the front and back of the rails.
  • Tighten the shrouds.
  • Check the moving handlebar covers to make sure the plastic is not rubbing with the main shroud.

 

My machine is unsteady (wobbles) when I use it

It is likely that the levelers on the machine are not properly set for your floor. Try adjusting the position of the machine on your floor. If that does not help, refer to your assembly instructions for adjusting the levelers of your machine.

The resistance on my standing elliptical feels uneven or like it is slipping

This may be a result of the drive belt tension in your unit being too loose.

Follow the instructions in your assembly instructions to remove the top cover. Once the top cover is off, try the following to fix a loose drive belt:

  • Tighten down the belt tensioner bolt on the left hand side of the brake mount.
  • Turn the belt one full rotation.

Place the cover back on top of the machine and try the machine. If it still feels loose continue making these adjustments until the machine slipping disappears.

Moving handlebars are loose

The screws under the handlebar cap may be loose. Remove the handlebar covers and tighten the hex head screws on handlebars.

The resistance on my machine is stuck on a high resistance level, what should I do?

Check the following:

  • Do the level numbers change on the console when you press the level button?
  • When you adjust the levels can you hear the brake motor moving?

 

If either of the above are working, a magnet or internal brake cable may be stuck or broken. Contact Octane Fitness or your local dealer for assistance.

 

The roller wheels are noisy or causing a vibration, what should I do?

This is likely caused by a build-up of foreign material on the chrome rails and/or wheels. The problem may be fixed by cleaning the chrome rails and wheels. To do so, wipe down the chrome rails and each wheel with a dry cloth. If needed, use a mild soapy solution to remove excessive build up, then wipe with a dry cloth.

DO NOT use WD-40 or silicone spray. Use of such products will invalidate your product warranty.

Electronic

Power supplies, consoles, keypads, programs, modes, errors, settings, etc.

Why does the console blink on and off?

If your product is a Q45 or Q47, check to see if the power supply LED is blinking, indicating a power supply issue. Console may also blink on and off due to a bad connection between the console and base, check the connection to the console and the connection at the bottom of the console upright tube.

 

Q45/Q47 error code 11

This code indicates a communication error between the console and lower control board. Try unplugging and re-plugging in the connections on the back of the console and on the lower control board (located under the top main cover) to clear the error.

If the error is not cleared, contact Octane Fitness for additional instructions.

Keypad buttons are not responding

The keypad may be faulty or a button may be stuck.

Follow these steps to identify the problem:

  • Run the keypad diagnostics by holding down Time +/- and Level +/- at the same time.
  • When D3 (Keypad test) is displayed, press Enter to start the test. (On older black models the test begins automatically.)
  • Press each button on the keypad and you should hear a beep. If a button does not beep, the key may be stuck or the membrane could have been damaged and will need to be replaced.
  • To exit the Keypad test, press Pause Clear two times.

 

Machine goes into pause mode during workout

This may result from the speed sensor being misaligned. Follow the instructions in your assembly instructions to remove the top cover, then test and align the speed sensor.

Where is the heart rate receiver located on my xR6?

The heart rate receiver is located behind the plastic cover on the back of the seat.

Why won’t my elliptical power on?

If you elliptical will not power on, check the following:

  • Is the unit plugged in?  Check at the wall, at the power input of the machine, and at the power supply.
  • Is there power from the wall?  Plug a lamp or radio into the outlet. Does it go on? Does a light switch control the outlet?
  • Is the console properly connected to the base unit?  Refer to your assembly instructions to remove the console and check the connections from the console to the upright tube and the connection below the mast boot.

 

Why is there no heart rate reading displaying on my console?

 

If you are wearing a chest strap:

  • Make sure it is snug against your bare skin at the bottom of your pectoral muscles with the Octane Fitness/Polar logo facing away from your body and right side up.
  • Moisten the back of the strap with water for better contact.

 

If you are using the digital contact grips:

  • Make sure that your hands are firmly grasping the grips and that you maintain a constant grip. If you let go, you will lose your heart rate reading.
  • Contact heart rate readings will override your chest strap reading.

 

Also, check the heart rate cable connection(s) on the console back (and at the bottom of the seat back on the xR6) to make sure the connectors are properly seated.

Console displaying error code 1, 2 or 3

This is a brake error, indicating that the servomotor may not be working properly.

 

Check the following items to resolve the issue:

  • Is the brake cable seated properly in the slot on the brake?  Make any necessary adjustments.
  • Is the brake cable cracked or broken?  If so, replace it with a new brake cable.
  • Are you able to manually move the brake?  Do the shoes move freely? Adjust as necessary.

 

If none of these adjustments resolved the brake error, contact Octane Fitness or your local dealer for assistance.

 

Q45/Q47 error codes 2, 3, 20, 21, 22, 30, 31 or 32

These error codes indicate a communication error between one of the stride motors and the lower control board.

 

Follow these steps to identify the issue:

  1. Unplug the unit and swap the two stride motor plug cables located on the lower control board inside the machine.
  2. Plug the unit back in and check the error code again.

 

If the error code is the same as it was before you swapped the cables, the issue is in the lower control board.

If the error code switched from an error 2, 21, 22 or 23 to an Error 3, 30, 31 or 32, the issue is in the left stride motor.

If the error code switched from an error 3, 31, 32 or 33, to an Error 2, 20, 21 or 22 the issue is in the right stride motor.

 

Contact Octane Fitness or your local dealer to replace the faulty part.

 

Where do I plug in my power supply?

On all products, the power input is on the right side of the unit as you face forward (toward the console).

  • Q35, Q37, Q45, Q47:  Near the front beneath the chrome rails
  • xR6:  Near the front (look for the ‘power input’ sticker)
  • xR3, xR4:  At the back below the Octane Fitness logo

I lost my power supply, what do I do?

Replacement power supplies can be purchased on the Octane Fitness website under the Parts section of the Support page. Click here to be directed there now.

SmartLink

App overview, compatibility, usage, troubleshooting, etc.

What is the SmartLight?

SmartLight is a feature found on new (2014) Q37 and Q47 ellipticals. Located at the top of the x and xi consoles, it communicates important information for your workout. The primary function of the SmartLight is to act as an intensity meter, giving you visual affirmation as your resistance level or speed increases or decreases. SmartLight also provides feedback during heart rate controlled programs and provides visual prompts when Workout Boosters are activated.

What if my user profile and user account information is not syncing with the cloud?

If you are having trouble syncing with the cloud try the following:

  • Verify the device has a connection to the internet – WiFi or a mobile network (GSM/3G/4G/LTE).
  • Confirm you are logged in to your account by selecting yourself as the user, then select “Edit My Profile” and confirm that the status on the button bar displays “Logged In”.
  • Confirm the link was activated with a verification email. A verification email will automatically be sent or resent when you create or edit your profile. Local data on the mobile device will automatically sync with the cloud once your account is activated.

What if can’t connect to my console or I’m not seeing my console in the list?

If you can’t connect to your console or are not seeing the console in the list you can try the following troubleshooting options:

  • Force quit the iPad app. Visit Apple support for assistance.
  • Power off the console by using the power button or unplugging the unit.
  • Turn off the Bluetooth from your iPad device.

How do I disconnect my mobile device from my console?

Touch the connected dialog to open the connection window and swipe left on the console with the Bluetooth logo, then choose the red disconnect button. Alternately, you may press the power button on the console or force quit the app.

How do I connect my mobile device to my console?

SmartLink connects to the console via Bluetooth 4.0. Before trying to connect, make sure Bluetooth 4.0 is turned on in your iPad settings. Once Bluetooth 4.0 is activated, your device will automatically connect to the console if a single console is present. The connection button will display “connected” status with a blue Bluetooth logo next to it.

If multiple consoles are present, a list of available consoles will appear in the connected window. Select the desired console from the list and connect to the console with the appropriate model.

What is offline mode?

Offline mode allows you to browse through the SmartLink application to become familiar with the app navigation. SmartLink cannot sync to the console or access any information from the console in offline mode.

Why do I need to enter an email address in my user profile?

This email address becomes your user ID which will enable features like syncing workout history, preferences, profile picture, etc., to the Apple cloud so you can access your data on all your mobile devices. Email addresses are only used to create and confirm your account user ID; Octane Fitness will not user this email address for any other purpose nor will it be sold to any other party.

Does SmartLink require an internet connection?

SmartLink will connect to your xi console via Bluetooth and the app itself will function without an internet connection. However, internet connectivity through Wi-Fi or a mobile network (GSM/3G/4G/LTE) is required to play certain non-workout related videos.

Which mobile devices are compatible with SmartLink?

The SmartLink app is ccompatiblewith any iPad with Bluetooth 4.0 and iOS 6.0 or later.

Specific models are:

  • 3rd generation iPad
  • 4th generation iPad
  • iPad air
  • iPad mini
  • iPad mini retina display

If you are unsure which model of iPad you own, iPad model numbers can be found on the Apple Support website.

What is SmartLink?

SmartLink is the app that connects your mobile device to an Octane Fitness xi console. Learn more about SmartLink by clicking here.

HOW-TO

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30, 60 or 90-Day Plans

Setup a personalized plan and SmartLink does the workout planning and tracking.

smartlink_howto

Sync iPad

Sync your iPad with xi consoles to workout with SmartLink.

chris2

Basic Maintenance

Great aspect of owning an Octane is the lack of maintenance needed.

howto_workout-boosters

Workout Boosters

Review Octane Fitness exclusive Workout Boosters.

How-To

30, 60 or 90-Day Plans

Setup a personalized plan and SmartLink does the workout planning and tracking.
SmartLink connects to the console via Bluetooth 4.0 so make sure Bluetooth 4.0 is turned on in your iPad settings. ...Read More

Sync iPad

Sync your iPad with xi consoles to workout with SmartLink.

Basic Maintenance

Great aspect of owning an Octane is the lack of maintenance needed.

Workout Boosters

Review Octane Fitness exclusive Workout Boosters.

Fueling Workouts

Tips for fueling your body with proper pre-workout nutrition.

Fit Tip: Traveling

Keep your workout routine while away from home with these traveling tips.

Fit Tip: Stretching

The importance of post-workout stretching.

Fit Tip: Hydration

Prevent the dangerous side effects of dehydration with these easy tips.

Fit Tip: Healthy Eating

Stay on track in the kitchen with tips for eating healthy.

Fit Tip: Swap-ortunities

Swap out unhealthy food choices for healthier options.

Touch Screen

Learn how to navigate the features on the Touch Screen console.
306090-plan-image

30, 60 or 90-Day Plans

smartlink_howto

Sync iPad

chris2

Basic Maintenance

howto_workout-boosters

Workout Boosters

howtoHOME_fit-tips

Fueling Workouts

howtoHOME_fit-tips

Fit Tip: Traveling

howtoHOME_fit-tips

Fit Tip: Stretching

howtoHOME_fit-tips

Fit Tip: Hydration

howtoHOME_fit-tips

Fit Tip: Healthy Eating

howtoHOME_fit-tips

Fit Tip: Swap-ortunities

touch

Touch Screen

PARTS

Don’t see the part you’re looking for? Please contact customer service at customerservice@octanefitness.com or 888.OCTANE4, ext. 1.

Q47-power-supply

Q45/Q47 Power Supply Kit

Replacement power supply kit includes power supply and 24V power cord for consumer ellipticals. Power supply is compatible with all console types for Q45 and Q47 ellipticals.

Replacement power supply kit includes power supply and 24V power cord for consumer ellipticals. Power supply is compatible with al…

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consumer-power-supply

Power Supply Kit

Replacement power supply kit includes power supply and 9V power cord for consumer ellipticals. Power supply is compatible with all console types for the following ellipticals:

  • Q35
  • Q37
  • xR3
  • xR4
  • xR6

Replacement power supply kit includes power supply and 9V power cord for consumer ellipticals. Power supply is compatible with all…

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ACCESSORIES

CC-Plus

CROSS CiRCUIT+ Kit

Octane Fitness is the only elliptical that offers both a cardio and strength workout in one location. The CROSS CiRCUIT+ kit uses resistance bands to elevate your cross training experience with an effective, efficient exercise program.

CROSS CiRCUIT+ kit includes:

  • Side step platforms
  • 3 sets of Powerbands
    • Yellow – very light resistance
    • Blue – medium resistance
    • Red – heavy resistance
  • 1 set of extendable handle grips
  • Instructional flip book

Octane Fitness is the only elliptical that offers both a cardio and strength workout in one location. The CROSS CiRCUIT+ kit uses …

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bands

CROSS CiRCUIT Powerband Kit

With the CROSS CiRCUIT+ Powerband Kit, you can add even more variety and intensify your CROSS CiRCUIT+ workouts.

CROSS CiRCUIT band kit includes:

  • Extra set of adjustable handles
  • 3 additional sets of Powerbands
    • Yellow – very light resistance
    • Red – medium resistance
    • Blue – heavy resistance

 

Note: Set of Green Powerbands (light resistance) are included with purchase of Zero Runner and Q Series models with xi consoles

With the CROSS CiRCUIT+ Powerband Kit, you can add even more variety and intensify your CROSS CiRCUIT+ workouts. CROSS CiRCUIT …

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Pro-with-CC-Pro

CROSS CiRCUIT Pro Kit

Take the CROSS CiRCUIT experience to the next level of intensity for maximum caloric burn with the CROSS CiRCUIT Pro kit. Use PowerBlock adjustable weights to maximize results with a fun, effective workout routine that will changes the way you think about exercising.

CROSS CiRCUIT Pro kit includes:

  • Mounted weight stands
  • Side step platforms (not available for Zero Runner or LateralX)
  • 32lb. adjustable PowerBlock weights
  • Adaptor plate (Q Series ellipticals only)

Take the CROSS CiRCUIT experience to the next level of intensity for maximum caloric burn with the CROSS CiRCUIT Pro kit. Use Powe…

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Polar-heart-rate-strap

Polar Chest Strap

Get more out of your workout when you use a Polar non-coded chest strap for wireless heart rate monitoring. Polar chest strap gives real-time readout of heart rate and allows for more accurate calorie burn tracking. Must use Polar non-coded chest strap with Octane Fitness ellipticals.

Note: Wireless heart rate monitoring is only available on xi, ci, ce, and e model consumer consoles and all commercial grade products.

Get more out of your workout when you use a Polar non-coded chest strap for wireless heart rate monitoring. Polar chest strap give…

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tv-mount

Universal TV Mount

Add a personal entertainment option to your Octane Fitness elliptical with our universal TV mount. Mounting arm accommodates televisions ranging from 15″ – 19″ in size.

Note: TV screen not included. Universal TV Mounts are not available for new Q35, Q37x/xi and Q47x/xi models.

Add a personal entertainment option to your Octane Fitness elliptical with our universal TV mount. Mounting arm accommodates telev…

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